As we are the first ministry in Bahrain establishes this online chat service.
In 2011 we received 33 inquiries, and 32 of the inquiries have been answered in the same day and the other one was answered on the next working day.
Month
No. of Calls
resolved on
Jan-11
0
same day
Feb-11
3
same day
Mar-11
7
same day
Apr-11
4
same day
May-11
4
same day
Jun-11
2
same day
Jul-11
5
same day
Aug-11
2
same day
Sep-11
2
same day
Oct-11
1
same day
Nov-11
2
1 same day and 1 next day
Dec-11
1
same day
33
In 2012 we received 92 inquires, and 91 was answered in the same day , and the other one was answered after 3 days as it was asking about oil pricing , and it is related to other directorate we were waiting for the proper answer to be provided to the requester.
Month
No. of Calls
resolved on
Jan-12
0
same day
Feb-12
2
same day
Mar-12
8
same day
Apr-12
3
same day
May-12
7
same day
Jun-12
7
same day
Jul-12
9
8 same day and 1 after 3 days
Aug-12
9
same day
Sep-12
10
same day
Oct-12
13
same day
Nov-12
15
same day
Dec-12
9
same day
92
Most of the received inquiry was related to Invoices status inquiry and when it will be paid, applying online CV, financial forms clarification, the electronic fund transfer method, changing bank details of a vendor, modify in the contact details of a vendor and few request about the training.
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